Totally Legal

Did you know that in the UK, you have the right to a full or partial refund,  if your train has been delayed for more than 30 minutes ?  Yes, that's right and some train companies are even more generous by allowing a delay of at least 15 minutes, for a passenger to claim a refund. Which train companies offer compensation for delay? Most train companies in the UK now offer compensation under the national Delay Repay scheme, which is great because under this scheme, compensation is paid out regardless of the cause of the delay and the delay only needs to be as little as 15-30 minutes.  You can find out whether your train company uses the Delay Repay Scheme by checking their website. If the train company does not use the scheme, you will need to check the train company's policies regarding compensation for delayed trains and what they offer. Which tickets can be refunded? You can make a claim for a refund if you are travelling on a return or sin...

In the last post, a brief overview was provided explaining the protections and entitlements that the Consumer Rights Act 2015 affords consumers in relation to obtaining refunds without a receipt. It is important to know that consumer protection rights regarding refund / return entitlements for faulty or unwanted products, are not just for those who purchase tangible goods from retailers (either in store or online), but it also extends to consumers who purchase intangible items. What are tangible items? Tangible products, often referred to as "goods", mean any tangible moveable items such as a phone, computer, clothing items, household items and including water, gas and electricity if and only if they are put up for supply in a limited volume or set quantity. Intangible items Intangible items include digital content. Digital content is data produced and supplied in digital form such as, software, apps, games, eBooks, online journals, ringtones and digital media such...

Have you ever faced a situation where an item you purchased was faulty but you couldn't find the receipt for the item and panicked thinking you couldn't take it back to the retailer? I've been there and many others have too. But did you know that you don't actually need to present a receipt to return a faulty item? The law requires you to provide proof of purchase, but this is not limited to just a receipt. Proof of purchase could be a printed bank or credit card statement showing the transaction, someone vouching for you (a witness), a cheque stub or any other evidence that proves you bought the product. In this day and age with the use of technology, you could even simply upload your bank or credit card statement using your smart phone to show them proof of the transaction.  In the UK, under The Consumer Rights Act 2015, you have up to 30 days after purchase to claim a full refund for a faulty good. If the retailer offers you a credit note o...